I am exactly in the team that makes an open source entrant competing against a closed source incumbent. We’re talking about data acquisition and inspection with certain kinds of scientific instruments.
I personally like our software much better, also it’s much easier to extend since it’s written with pyqt and numpy.
But our customers are busy people, with complicated and efficient workflows built with the competition.
Every time they get stuck because the UI is unfamiliar or because a feature is missing (all niche use cases, but everyone has a mission-critical corner case so…) they are wasting time they don’t have, to work around stuff that would have been easy if the stuck with the competition.
Just replying to them “Skill Issue” is not going to cut it. If acted 20% as insufferable as you, I’m not sure we would have any customers.
Dude, honestly, cut the crap.
I am exactly in the team that makes an open source entrant competing against a closed source incumbent. We’re talking about data acquisition and inspection with certain kinds of scientific instruments.
I personally like our software much better, also it’s much easier to extend since it’s written with pyqt and numpy.
But our customers are busy people, with complicated and efficient workflows built with the competition.
Every time they get stuck because the UI is unfamiliar or because a feature is missing (all niche use cases, but everyone has a mission-critical corner case so…) they are wasting time they don’t have, to work around stuff that would have been easy if the stuck with the competition.
Just replying to them “Skill Issue” is not going to cut it. If acted 20% as insufferable as you, I’m not sure we would have any customers.