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Joined 3 years ago
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Cake day: June 18th, 2023

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  • I’ve read through the post and the comments again, and it’s also that he doesn’t seem to want to train his users. They’re familiar with Gmail so he wants them to be able to use it. His users probably use their mailbox as an archive, and he doesn’t want to train them into understanding this is a bad idea, and he doesn’t want the hassle of dealing with ever increasing mail storage. At my previous job, we had Exchange Online, so 50 GB of storage. I was still explaining to my users, they should store their handled mails in archives if they wanted to be sure they would always have them. (Obviously stored on parts of their hard drives set up to synch to the fileserver which had daily backups)

    All of these things are normal parts of an admin’s responsibilities. The only reason he’s getting away with his setup is because he owns the business and there’s been nobody there for the past 20 years to explain this would lead to problems down the line. (Or if there have been, he’s conveniently ignoring that)

    Now they’re here, he’s blaming Google for what is probably the least evil thing they’ve done this year.


  • I admit I know nothing about him apart from the linked wiki page elsewhere. But nothing I read there seems to indicate he can be a good admin.

    What you state he wants to achieve is what ignorant managers sometimes say they want without understanding how silly it is. I was in IT twenty years ago already, while still being green and unbearded, and even then this would have been an extremely bad and dumb idea.



  • Being good in one thing doesn’t make you good in something else. He is an inexcusably bad IT admin. The devs I work with don’t ask for my opinion on code and if they would, it would probably sound nice to someone who doesn’t know shit, but it’d still be a dumb opinion. Likewise I don’t ask for their opinion on how to create our IT infrastructure (beyond of course asking their requirements for testing servers and such). If they have an opinion on it, it’s generally not very coherent or founded in reality. Like the complaints of this guy. Though they’re generally not this dumb.









  • If you think SSO and easy profile migration doesn’t save time, there’s simply no point in discussing it with you. I don’t like MS and their near monopoly position as a company much either. But that doesn’t mean every product they make is utter trash for every situation.

    There are undoubtedly other solutions but to pretend every one is too dumb to use them shows how little actual experience working in a variety of companies is.

    Back in the nineties you might have had Novell NetWare or just plain old LDAP instead of AD, but unlike those competitors AD kept working and offered upgrade trajectories. And it offered decent integration with a decent mailserver (that ofcourse sucked to set up securely for outside access), and that mailserver was fantastic versus the utterly terror that was Domino combined with Notes. I don’t like MS for basically forcing you to go to their cloud now, but pretending it’s a bad product through and through on a functional level is just being willingly blind.






  • Salesforce specifically? Global availability for 1000’s of users simultaneously. While integrating with mail and VoIP services are easy ones off the top of my head. It’s extremely expensive but a hidden cost on top of that is actually configuring and maintaining it well. The initial fine-tuning for large orgs will take years for example. But if it’s done it’s actually a joy to work with, especially if you switched from a half-baked solution like a graphical shell over a FoxPro database or something.

    At a previous employer of mine the helpdesk side was integrated to it and it was brilliant. All calls and mails were autoregistered and after using it for a while more and better answer templates were included. (Templates we could modify with situation specific parts as well) The template approval process was another great example as technical experts from different continents were part of a review committee to make sure only good solutions were allowed, and after that local experts could add translations of the templates.

    I’m sure there are many things morally wrong with Salesforce the company, but a well implemented instance of it is a dream to work with.